Lucky Star Casino - Terms of Conditions

Terms and Conditions

Welcome to Lucky Star Casino. These Terms and Conditions govern your use of our website, services, and games. By registering an account or using any part of the platform, you agree to comply with the terms below.

1. Introduction

This document outlines the terms that apply to your use of the Lucky Star Casino website and services. By creating an account, you confirm that you:

• Are at least 18 years old or of legal gambling age in your jurisdiction
• Accept all applicable policies, including the Privacy Policy and Game Rules
• Consent to the use of electronic communications for contracts
• Agree to data processing as defined in the Privacy Policy

Key definitions:

• Access Device — any device used to access our services (PC, smartphone, etc.)
• Bonus Terms — rules applicable to specific promotions
• Refund — reversal of unused deposited funds
• Services — any products provided by Lucky Star app or web

2. Changes to Terms

Lucky Star may update these Terms of Use for legal, commercial, or operational reasons. Updates will be communicated via the website or other appropriate channels. You are responsible for reviewing the latest version regularly.

3. Account Registration

To use the services, you must create an account and provide valid personal information. You confirm that:

• All provided data is accurate
• You are legally permitted to gamble
• You are not opening a duplicate account

Lucky Star may suspend or close duplicate accounts and void any related bonuses or winnings.

4. Identity Verification (KYC)

We may request documents to verify your identity, age, address, or source of funds. Until verification is completed, account functions (like withdrawals) may be limited.

Underage accounts will be closed, and any winnings forfeited.

5. Know Your Customer (KYC) Policy

You may be required to submit the following:

• Passport, ID, or driving license
• Utility bill or bank statement (under 6 months old)
• Credit/debit card (masked digits)

Documents must be submitted in clear, legible format. Details and instructions will be provided by our support team.

6. Geographic & Provider Restrictions

Due to licensing requirements, players from certain countries are restricted from using our services or accessing games from specific providers (e.g., NetEnt, Evolution, Pragmatic Play, etc.). A full list is available in the provider restrictions section of these terms.

7. Security of Login Information

You are responsible for keeping your login credentials confidential. Any action performed under your account is your responsibility.

8. Deposits, Withdrawals, and Refunds

• Minimum deposit: €10
• Minimum withdrawal: €10
• Withdrawals are processed within 72 hours for sums up to €1,000, and up to 7 days for larger amounts
• Refunds are only possible within 7 days of deposit if no gaming activity occurred
• Cryptocurrency and fiat deposits/withdrawals cannot be mixed

Additional KYC may be required for all withdrawals.

9. Bonuses

• At Lucky Star Casino Bonuses are subject to wagering (min. 25x unless otherwise stated)
• Max bet while using a bonus: €5 per spin / €0.5 per line
• No-deposit bonuses are capped at €50 winnings
• Bonus abuse (e.g., pattern exploitation) may lead to forfeiture of winnings and account suspension

10. Legal Use and Access

You are responsible for ensuring that gambling is legal in your jurisdiction. Lucky Star may suspend or close accounts in restricted territories.

11. Placing Bets and Transactions

Ensure your bet details are correct before confirming. Lucky Star reserves the right to void bets placed in error or due to technical issues.

12–14. Responsible Use and Termination

You may close your account at any time by contacting support. Lucky Star may also close or suspend accounts in cases of fraud, bonus abuse, or other violations.

15. Use of Services and Content

Our website and games are for personal entertainment only. Reproduction or unauthorized use of materials is prohibited.

16–18. Software and IT Disruptions

We strive to ensure platform stability. However, in the event of IT failures or errors, Lucky Star may void affected bets and reinstate balances as necessary.

19–22. Liability and Breach

Lucky Star is not liable for:

• Loss of data, profits, or earnings
• Technical issues beyond our control
• Breaches of these Terms by the user

Violations may result in account suspension or financial recovery.

23. Intellectual Property

All content, trademarks, and game software remain the property of Lucky Star or its licensors. Unauthorized use is strictly prohibited.

24–26. Privacy, Cookies, and Complaints

Your data is handled securely in compliance with the Privacy Policy. Cookies are used for service functionality and analytics. Complaints must be submitted via email and may be escalated to the license authority if unresolved.

27–34. Miscellaneous Legal Provisions

These include:

• Force Majeure
• Intellectual Property
• Severability
• Waiver
• Law and Jurisdiction (Curacao)

35. Responsible Gambling

Lucky Star supports responsible gaming. Self-exclusion, deposit limits and activity monitoring are available.

Need help? Write to [email protected].

36. Responsible Gaming Policy

Lucky Star is committed to promoting responsible gaming as a core part of our platform values. While casino games are meant to be entertaining and enjoyable, we acknowledge that for some individuals, gambling may become a problem. We strive to provide tools, information, and assistance to help our users maintain healthy gaming habits.

36.1 Your Responsibility

As a user of the Lucky Star platform, you acknowledge and agree that:

• Gambling should always be approached as a form of entertainment, not a source of income.
• You are solely responsible for managing your behavior and understanding your personal limits.
• It is your responsibility to play in a way that is legal in your jurisdiction and appropriate to your individual circumstances.

36.2 Setting Limits

Lucky Star offers the option to set personal limits on:

• Deposit amounts
• Money spent
• Time spent in the interface

To apply these limits, contact our Customer Support at [email protected] using your registered email. Limits can be enforced per day, per week, or per month.

36.3 Self-Assessment Test

If you’re unsure about your gaming behavior, consider these questions:

• Do you skip social or work obligations to gamble?
• Do you gamble to escape reality or stress?
• Do you chase losses or gamble with essential funds?
• Have others expressed concern about your gambling?
• Do you feel anxious or unhappy after gambling?

If you answered “yes” to any of the above, we recommend that you consider seeking help.

36.4 External Help and Resources

If you’re concerned about your gambling habits or someone else’s, here are professional organizations that can help:

• 🟢 GamCare (UK & International) – https://www.gamcare.org.uk
• 🟢 Gambling Therapy India – https://www.gamblingtherapy.org/blog/resource/india-gamblers-anonymous/
• 🟢 Gamblers Anonymous (Worldwide) – https://www.gamblersanonymous.org/ga/

All communication with these organizations is confidential and anonymous. You are never alone in this — help is available.

36.5 Final Note

Responsible gaming is a shared responsibility between the platform and the player. If you feel you need a break, Lucky Star also supports self-exclusion options. Please reach out to our team for assistance.

Conclusion

By registering an account and using the services at Lucky Star Casino, you agree to follow the platform’s Terms and Conditions in full. These rules are in place to ensure a safe, fair, and transparent experience for all players. Whether you’re claiming a bonus, placing a bet, or withdrawing your winnings, the Terms help protect both the user and the casino. We recommend reading them carefully and revisiting them regularly, as they are subject to updates based on regulation, platform policies, and legal obligations.