At Lucky Star Casino, we believe that exceptional customer support is the foundation of a trustworthy gaming environment. Whether you’re a first-time user or a seasoned player, our dedicated support team is always ready to help — ensuring your experience remains seamless, secure, and enjoyable every step of the way.
At Lucky Star, we understand that timely support is essential for your online casino experience. Whether you’re dealing with account questions, payment issues, or game-related inquiries, our support team is here to help — 24 hours a day, 7 days a week.
Contact Methods
You can reach our customer support via the following channels:
| Method | Description | Availability |
|---|---|---|
| For account, payment, and verification issues | 24/7 – [email protected] | |
| Live Chat | Instant help via on-site chat widget | 24/7 |
| Telegram Bot | Quick FAQs and live agent access via Telegram | Daily, 10:00–22:00 IST |
| Help Center | Browse guides on registration, deposits, bonuses, and more | 24/7 self-service |
The most common questions we help with
- Account Access: Password reset, account verification, login problems
- Bonuses: Activation, wagering questions, bonus terms clarification
- Games & App: Game loading errors, Lucky Star app installation issues
- Responsible Gaming: Setting deposit limits or requesting a self-exclusion
Verification & KYC Support
To comply with legal regulations and ensure secure gameplay, we may request KYC documentation. Our support team will guide you step-by-step if:
- You need to verify identity or payment method
- A withdrawal is pending due to incomplete KYC
- You’re unsure which documents to provide
Documents can be submitted to: [email protected]
Our Commitment to Fast Resolution
We aim to respond within:
- Email: 2–6 hours
- Live Chat: Under 2 minutes
- Telegram: Within 1 hour during active support hours
All support tickets are handled with care and confidentiality. If your issue is not resolved within 8 days, you have the right to escalate it to our licensing body.
Our support team is here to assist with everything from bonuses and deposits to technical issues. With fast response times and 24/7 availability, Lucky Star ensures that help is always just a message away — because your satisfaction and safety are our top priorities.
Follow Lucky Star Online
Stay connected and never miss out on exclusive bonuses, updates, and community events. Join us on your favorite platform:
| Platform | Link |
|---|---|
| Telegram | Join our channel |
| @luckystar.pro | |
| facebook.com/enluckystar | |
| @1luckystarcom | |
| Follow our updates |
Follow us to get the latest promotions, news, and exclusive content — first!
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